Where is my order?
The essentials
Your shipping confirmation email contains your tracking link — that’s the fastest way. Orders ship with Purolator or Canada Post, and large items may arrive in several boxes on different days.
Step by step
- Find your confirmation email. Search your inbox (and spam folder) for “Nantel” — the shipping confirmation contains a “View your order” button with live tracking.
- Signed in? Your full order history and tracking links are in your account.
- Reading the status: Confirmed → Being prepared → Shipped (tracking active) → Delivered.
Good to know
- Multiple boxes: larger orders (keyboards with stands, drum kits…) often ship in separate boxes that can arrive on different days — at no extra cost. Your tracking page lists every parcel.
- Tracking not moving? Carriers sometimes scan late, especially at pickup points. If there’s been no movement for 3+ business days, we’ll check with the carrier for you.
- Marked “delivered” but nothing at the door? See this article — it happens more often than you’d think, and there’s a fix.
No confirmation email at all? Contact us with the name and email used at checkout and we’ll resend it.