Shipping policy

9. Shipping

We offer free shipping on most products of $100.00 or more with a volumetric weight under 35 pounds. Free shipping is not valid for remote regions such as Nunavut, Yukon and the Northwest Territories, as well as non-metropolitan areas and any other regions designated by our courier companies (Purolator/FedEx/UPS). All items are delivered via Purolator or Canada Post. It is also possible to have your order delivered by bus. Please contact us for more details.

Merchandise shipped by Nantel Musique Inc. is not insured. The risks inherent in transportation and delivery are assumed by the customer. For information purposes only, Purolator and Canada Post insure the merchandise they deliver up to $100. Additional insurance may be purchased by the customer, at their discretion and at the time of ordering, at an approximate cost of 3.25% of the order value.

Please note that the delivery contract is transferred to you once we have handed the merchandise over to the shipping company.

To ensure you receive your merchandise as soon as possible, your order may arrive in several boxes on different days, but this will not change your shipping cost.

Nantel Musique Inc. reserves the right to open product packaging in order to verify, inspect or adjust the merchandise if needed.

These products are offered while supplies last. If Nantel Musique Inc. offers shipping or delivery services, it will strive to ship or deliver any ordered product as quickly as possible and within the indicated timeframes, where applicable. However, you acknowledge that Nantel Musique Inc. will not be held responsible for shipping or delivery delays. If delivery is delayed, Nantel Musique Inc. will notify you as soon as possible.

Changes to Shipping Fees and Order Refusal

Nantel Musique Inc. reserves the right to change its shipping fees at any time and without notice; the applicable fees are those displayed at the time the order is placed. Nantel Musique Inc. also reserves the right to refuse, cancel or suspend any order that does not meet its shipping criteria — including where the delivery address is located in an area not served by our carriers, where the fees displayed do not reflect the actual shipping cost due to a technical error or missing data, or where the nature of the merchandise requires specialized transport. In such cases, we will contact you before shipping to offer a solution (adjusted fees, in-store pickup or a full refund).